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Shipping is through U.S. Postal Service or Fed Ex. Shipping times quoted are shipping times only and do not include order processing time. Please be mindful during peak seasons, your order may not ship the same day as ordered.
Please call or email with any urgent requests to avoid any miscommunication... Order Hotline: 1-866-522-5140

Incorrect Shipping Address
Insurance does not cover incorrect addresses. Please make sure your address is complete and accurate. Lost Packages due to an incorrect shipping address will not be replaced, unless the package is returned. If we receive the package back, additional postage is required before we will re-ship the package. If the lost/returned package is our fault, it will be replaced and reshipped at our expense. NO REFUNDS will be given on lost or returned packages if it was not our fault.


We accept returns on all products except candy (candy may not be returned due to health regulations). All returns must be in new condition with all original packaging. Items sent back that are not in the condition that we shipped them will be rejected. Buyer is responsible for postage on all returns.
There is a 20% restocking fee assessed to all accepted returns for refund. Postage is paid to a third party and is not refundable. We will void the 20% restocking fee if the buyer wishes store credit. 20% is an industry standard. It takes time to inspect and restock returns.
There will be a 20% restocking fee on all returns accepted.

Damaged Products
Please contact us if your order is damaged. We will replace or repair at our expense damaged merchandise.

Please contact us if you have any questions regarding our return policy.

Returns should be addressed to:
Madhatter Magic
5140 Nizhoni Trail
Las Cruces, NM

Cancellation Policy
Orders can only be cancelled at our discretion. If an order is in the process stage during peak seasons they are difficult for us to cancel. We reserve full right not to cancel an order, although we will try our best to accommodate you.
We Accept
  • Monday: 10:30 AM to 4:30PM
  • Tuesday: 10:30 AM to 4:30PM
  • Wednesday: 10:30 AM to 4:30PM
  • Thursday: 10:30 AM to 4:30PM
  • Friday: 10:30 AM to 4:30PM
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